Warranty

BDEUS provides you with useful, timely and friendly customer service.

 

A. This warranty applies to all products purchased directly from BDEUS and located in the United States (excluding US territories).

 

B. Mattress 100-night trial and easy return

Try any BDEUS mattress for 100 nights after payment. If you don't like it, please send it back and we will refund it in full.

 

C. If you buy our BDEUS product, in case there is a problem due to defective materials or poor workmanship, we promise to repair or replace (at our sole discretion) any parts or all defective parts within the warranty period of each product The product is completely free.

 

D. Different warranty duration for each product:

Mattress Warranty5 years

Bed Base Warranty2 years

Furniture(Including sofaWarranty2 years 

Sheets Warranty30 days

Pillows Warranty30 days

Mattress Topper Warranty30 days

Dog Bed Warranty30 days

Other Products:30 days

 

E. This warranty does not include the following:

1. The normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.

2. Personal preference.

3. Physical abuse or damage to the structure and/or covering material, including but not limited to burns, cuts, tears, liquid damage or stains; provided that the defect is caused by such abuse or damage.

4. Damage caused by commercial use, such as in a hotel or shop.

5. Any damage caused by wear and tear due to washing and normal use.

6. The mattress sold as "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned" or any other similar terms, indicating that the mattress is not "new" or of "first quality", or has previously been purchased or used by another consumer.

 

F. In the event of a Defect and in order to get the benefit of this warranty, you must return your product to BDEUS and provide BDEUS with a picture of the damaged product and proof of the original purchase date of purchase. Should shipping costs be required to return your product, you will not be responsible for those costs.

Evidence of defects and any claims must be sent to the address specified at the end of this warranty.

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