Consequently, if you have purchased a mattress, in the unlikely event that a problem should arise due to either faulty material or poor workmanship, during the first year from the date of purchase we promise to repair or replace (at our discretion) any part, or all of the product that is defective, completely free of charge. During the second year, replacements will be free of charge but will attract a contribution to the transport costs. In subsequent years, a sliding scale of charges based on usage plus transport costs comes into effect as follows:
• 2 to 3 years: 40% of current retail price
• 3 to 4 years: 60% of current retail price
• 4 to 5 years: 80% of current retail price
Any claim made by contacting the customer-service team of BDEUS and must be made no later than 5 years from the date of purchase.